Shipping Policy
Last Updated:
Thank you for shopping with buysuq.com. This Shipping Policy explains how we process, ship, and deliver products purchased through our website. Please read it carefully to understand how your order will be handled.
1. Shipping Coverage
We currently deliver orders across India.
If your location isn’t available at checkout, please contact our support team to confirm delivery availability in your area.
2. Shipping Methods & Partners
We work with reliable courier partners such as Delhivery, Blue Dart, DTDC, India Post, and other trusted logistics providers to ensure safe and timely delivery.
Available shipping options include:
- Standard Shipping
- Express Shipping (where available)
- Cash on Delivery (COD) — available only in select areas
3. Shipping Charges
Shipping fees are calculated based on:
- Delivery location
- Package weight or volume
- Selected shipping method
Applicable charges will be displayed during checkout before you confirm your order.
We may offer free shipping during special promotions or for orders that meet certain criteria.
4. Order Processing Time
- Orders are processed within 1–3 business days, excluding weekends and public holidays.
- You’ll receive a confirmation email once your order is placed and another notification once it’s shipped, including your tracking details.
| 5. Estimated Delivery Time | ||
| Location | Standard Shipping | Express Shipping |
| Metro Cities | 3–5 business days | 1–2 business days |
| Other Areas | 5–7 business days | 2–4 business days |
| Remote/Rural Areas | 7–10 business days | Not available |
Please note that delivery times are estimates only and may vary during busy periods, holidays, or due to unforeseen delays beyond our control.
6. Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number via email or SMS with a direct link to monitor your delivery status.
You can also log in to your buysuq.com account anytime to view your order and tracking information.
6. Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number via email or SMS with a direct link to monitor your delivery status.
You can also log in to your buysuq.com account anytime to view your order and tracking information.
7. Delays and Non-Delivery
Occasionally, deliveries may be delayed due to:
- Incomplete or incorrect shipping address
- Courier service disruptions
- Weather or natural disasters
- Peak season congestion
If your order is delayed or marked “delivered” but hasn’t been received, please contact our support team for assistance.
8. Undeliverable Packages
If a package is returned to us due to:
- Incorrect address,
- Failed delivery attempts, or
- Refusal by the recipient,
we’ll contact you to arrange re-shipment (additional charges may apply) or issue a refund excluding shipping fees.
9. Contact Us
For any questions about shipping, tracking, or delivery issues, please contact us:
📧 Email: info@buysuq.com
